01
Introduction
Curexmed Home Medical Services is committed to protecting the privacy of every patient and visitor. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home healthcare services and our website.
02
Medical Data Protection
All medical records, diagnoses, biometric data, prescriptions, and clinical communications are encrypted both at rest and in transit using AES-256 and TLS 1.3 protocols.
Access to this information is strictly limited to licensed medical professionals who are directly involved in providing medical care to you.
03
Information We Collect
We collect identification data, contact information, demographic data, payment information, location and device information, as well as health-related information that you voluntarily provide to us or that is generated during the provision of medical services.
04
How We Use Your Information
Your information is used to provide medical care, coordinate and dispatch medical teams, process payments, comply with legal obligations, conduct safety reviews and audits, and improve the quality of our services.
We never sell your personal data.
05
Patient Privacy
Curexmed Home Medical Services is committed to maintaining the confidentiality of patient information and implementing appropriate safeguards for personal and health data in accordance with applicable legal requirements, including the Egyptian Personal Data Protection Law.
Medical conversations, remote consultations, and home visits, where provided, are conducted in accordance with strict protocols designed to maintain patient confidentiality and privacy.
06
Cookie Policy
We use essential cookies, as well as analytics and preference cookies, to operate our website and improve the user experience.
You can control cookies through your internet browser settings without affecting the safety or quality of the medical care provided to you.
07
Payment Security
Electronic payment transactions, where available, are processed through payment processors that comply with applicable payment security and data protection standards, including the Payment Card Industry Data Security Standard (PCI DSS), where applicable.
Full bank card details are not stored on Curexmed servers.
08
Data Sharing
We share information only to the extent necessary and permitted by law, including with:
(a) Licensed physicians and medical professionals involved in providing care to you.
(b) Insurance companies, where authorization or an appropriate legal basis exists.
(c) Governmental and regulatory authorities, where disclosure of information is required by law.
(d) Service providers who are subject to appropriate confidentiality obligations and data protection agreements.
09
User Rights
Subject to applicable laws and regulations, you have the right to request access to, correction of, or obtain a copy of your personal data, restrict its processing, or request its deletion, where legally permitted.
Data requests will be handled and responded to in accordance with the timeframes and procedures prescribed by applicable laws and regulations.
10
Account Security
Curexmed uses appropriate security measures to help protect user accounts, which may include multi-factor authentication, login session monitoring, and detection of unusual activities.
We recommend enabling the biometric login methods available on the mobile application, such as fingerprint authentication or facial recognition, where available.
11
Contact Information
For inquiries regarding privacy and data protection, you may contact Curexmed Home Medical Services through:
Email:
Info@curexmed.com
Phone:
01029029206
Address:
24 Mostafa Riad Street – First District – Nasr City