These Terms and Conditions govern your use of our website and the home healthcare services we provide. Please read these terms carefully before using the website or requesting any of our services.
By using the website or requesting any service from Curexmed, you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, please discontinue using the website or requesting our services.
01
About the Company
Curexmed Home Medical Services is a specialized provider of home healthcare and medical services. Depending on availability and the nature of each case, our services may include home medical consultations, home nursing, physical therapy, home laboratory testing and radiology services, elderly care, post-operative care, ambulance and medical transportation services, and other related services.
Services are provided by qualified healthcare professionals and medical staff in accordance with the type of service requested, the assessment of the patient’s condition, and the level of care required.
02
Website Use
You may use the Curexmed website for lawful purposes, including:
- Learning about the available medical services.
- Inquiring about services and prices.
- Requesting a home medical visit.
- Contacting the Curexmed team.
- Obtaining information related to home healthcare services.
You are prohibited from using the website for any unlawful or fraudulent activity or for any activity that may cause harm to the website, the company, its employees, or other users.
You are also prohibited from attempting to gain unauthorized access to the website’s systems, servers, databases, or any part of its technical infrastructure.
03
Service Requests and Bookings
Users may request home healthcare services through the communication and booking channels available on the Curexmed website.
When submitting a service request, we may ask for certain basic information relating to the patient, such as:
- Patient’s name.
- Telephone number.
- Service address.
- Type of service requested.
- Basic health information necessary to determine the nature of the required service.
- Preferred appointment time.
Acceptance of a service request is subject to the availability of the appropriate medical team, the type of service, the service area, the requested appointment time, and the nature of the patient’s condition.
Submitting a service request through the website or available communication channels does not constitute final confirmation of the booking until the appointment and service have been confirmed by Curexmed.
04
Accuracy of Information Provided
The user is responsible for ensuring that all information provided when requesting a service is accurate and complete, particularly information relating to the patient, medical condition, address, and contact details.
The medical team must be informed of any significant health information or changes in the patient’s condition that may affect the provision of the service.
Providing inaccurate or incomplete information may affect the medical team’s ability to assess the patient’s condition or provide the appropriate service.
05
Nature of Medical Services
Curexmed provides home healthcare services according to the nature of each patient’s condition and the service requested.
Information published on the website is not intended to replace direct medical assessment and should not be relied upon as the sole basis for diagnosing any medical condition or determining appropriate treatment.
Medical procedures and required services are determined based on the assessment of the physician or healthcare professional and the patient’s medical condition.
Available services may vary depending on the service area, appointment availability, medical staff availability, and the resources required to provide the service.
06
Medical Emergencies
The Curexmed website and online booking services are not a substitute for emergency medical services.
In the event of emergency symptoms or a medical condition that may be life-threatening, you should immediately seek emergency medical assistance from the appropriate emergency services or proceed to the nearest emergency department.
You should not delay seeking emergency medical care based on information available on the website or while waiting for a response to an online request or message.
07
Home Medical Visits
Home visit appointments are scheduled based on the availability of the physician or healthcare professional, the requested service, the service area, and the preferred appointment time.
Delays in arrival may occur due to circumstances beyond our reasonable control, including:
- Traffic congestion.
- Difficulties accessing the service location.
- Weather conditions.
- Medical emergencies.
- Increased demand for services.
- Other operational or emergency circumstances.
In such cases, Curexmed will make reasonable efforts to contact the patient or the person responsible for the patient and take appropriate action.
08
Right to Assess the Patient’s Condition
The physician or healthcare professional has the right to assess the patient’s condition before or during the provision of the service.
The physician or healthcare professional may determine that the patient’s condition requires another type of care or referral to a medical facility or emergency department.
In such circumstances, the patient or the person responsible for the patient will be informed of the appropriate medical recommendation based on the assessment of the patient’s condition.
09
Medical Specialties and Healthcare Professionals
Curexmed strives to provide appropriate healthcare professionals and medical staff according to the type of service requested and their availability.
The physician, nurse, therapist, or other healthcare professional is selected based on the nature of the service and the patient’s medical needs.
Requesting a particular service does not guarantee the availability of a specific healthcare professional unless this has been expressly agreed upon and confirmed in advance.
10
Pricing and Payment
The cost of services varies depending on the type of medical service requested, the service location, the nature of the patient’s condition, and any additional services required.
The user will be informed of the applicable price or estimated cost in accordance with the company’s pricing policy before the service is provided, whenever reasonably possible.
The final cost may vary if additional needs or services arise during the provision of care. Such additional costs or services will, whenever reasonably possible, be explained to the patient or the person responsible for the patient before the additional services are provided.
Where electronic payment is available, users must use the approved payment methods provided through Curexmed’s official channels.
11
Cancellation or Rescheduling of Visits
The patient or the person responsible for the patient may contact Curexmed to cancel or reschedule a visit.
Users are encouraged to notify the company as early as possible if they wish to cancel or change an appointment so that visit schedules can be reorganized and the appointment can be made available to other patients.
Certain cancellation or no-show fees or conditions may apply depending on the nature of the service and the company’s policy in effect at the time of booking.
12
Limitation of Liability
Curexmed makes every reasonable effort to provide home medical and healthcare services at an appropriate professional standard. However, medical outcomes may vary from one patient to another depending on the patient’s health condition, response to treatment, and other medical factors.
No specific medical outcome can be guaranteed for any service or treatment, and the use of the website or the request for a service does not guarantee any particular health outcome.
Curexmed shall not be held responsible for any delay or inability to provide a service resulting from circumstances beyond its reasonable control.
13
Medical Content on the Website
Medical and educational information published on the Curexmed website is provided for informational and general educational purposes only.
Such information is not intended to replace consultation, medical examination, diagnosis, or treatment by a qualified physician or healthcare professional.
Medical conditions vary from one individual to another. Therefore, users should consult an appropriate healthcare professional before making any decision concerning their health condition or treatment.
14
Privacy and Data Protection
Curexmed is committed to protecting personal data and health information collected through the use of the website or when requesting our services, in accordance with our applicable Privacy Policy and relevant legal requirements.
For more information about how we collect, use, and protect your data, please review the Privacy Policy published on the website.
15
Intellectual Property
All content available on the Curexmed website, including text, images, logos, designs, visual elements, and software content, is owned by Curexmed or used under appropriate rights or licenses, unless otherwise stated.
No website content may be copied, reproduced, republished, distributed, modified, or used for commercial purposes without the prior written consent of Curexmed.
16
External Links
The Curexmed website may contain links to websites or services operated by third parties.
These links are provided for convenience and to facilitate access to external information or services. Their inclusion does not constitute an endorsement of, or guarantee regarding, the content or services provided by such third-party websites.
Your use of external websites is subject to the terms and privacy policies of the entities that operate those websites.
17
Website and Service Availability
We strive to maintain the availability of the website and provide our services on a continuous basis. However, we do not guarantee that the website will be available without interruption or errors at all times.
The website or certain services may be temporarily suspended for maintenance, updates, or technical, security, or operational reasons.
The availability of services may also vary depending on the service area, time, availability of medical staff, and the resources required to provide the service.
18
Amendments to the Terms and Conditions
Curexmed reserves the right to amend or update these Terms and Conditions from time to time to reflect changes in our services, applicable laws, regulations, or other legal and regulatory requirements.
The updated version of these Terms and Conditions will be published on the website. Your continued use of the website or request for services after the amendments have been published constitutes your acceptance of the updated Terms and Conditions.
We therefore recommend that you review this page periodically.
19
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations applicable in the Arab Republic of Egypt.
Any dispute arising in connection with the use of the website or services shall be addressed in accordance with the applicable laws and legal procedures of the Arab Republic of Egypt.
20
Contact Us
If you have any questions or inquiries regarding these Terms and Conditions or Curexmed’s services, you may contact us through the following official contact details:
Curexmed Home Medical Services
Phone:
01029029206
Email:
Info@curexmed.com
Address:
24 Mostafa Riad Street – First District – Nasr City
You may also contact us through the communication and booking channels available on our website.
Acceptance of the Terms and Conditions
By using the Curexmed Home Medical Services website or requesting any of our services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.
If you do not agree with any part of these Terms and Conditions, please do not use the website or request our services through it.
Curexmed Home Medical Services
Trusted Medical Care in the Comfort of Your Home.